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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
291 ratings and 143 comments received in the last 90 days.
02 December 2024
Excellent sales advice tailored to our needs, with regular communication and updates. The salesman had maintained excellent links since the purchase of our last car 5 years ago and so we naturally went to him when we were ready to renew.
20 November 2024
So helpful
18 November 2024
Sam Browell was excellent.
18 November 2024
Staff were very helpful, but computer systems were down during the changeover which didn't help with the delivery of new car
16 November 2024
The car I ordered in july was on long delivery but the garage sourced me another similar car.
28 October 2024
This was the easiest car buying process of my life!
26 October 2024
Elliott Smith could not have done more through the process. Kept us informed of progress and responded efficiently to any questions we had.
26 October 2024
Good welcome with coffee and super presentation of the car we wanted to buy
24 October 2024
Very good, I really liked the unveiling of the car
23 October 2024
Great experience. Would return to buy another vehicle from Damian.
18 October 2024
Another exceptional experience from Stratstone BMW. I've just purchased my second consecutive BMW 320 M-Sport and yet again the experience was fantastic. I dealt with Elliott and the customer service he provided me was superb. He did everything he co
17 October 2024
As always well looked after by Damien
17 October 2024
It was all round a pleasant experience. Mr Syed Bari and Phillipe were very helpful during my transaction.
13 October 2024
The entire process from purchase to delivery was done extremely well, with Philipe and Kieran doing everything they could to make sure it all went very smoothly.
07 October 2024
When I saw the car it had hopefully just been delivered but was covered in green algea and twigs however clean well A couple of issues on delivery but handled really well car ready when i wanted it always greeted in showroom always freindly
04 October 2024
Cannot fault them
04 October 2024
It's nice when a company does what it says, bmw have done that and more.
03 October 2024
Great experience, painless, informative & great customer service
02 October 2024
The salesman was very helpful and knowledgeable in my purchase of the car.
02 October 2024
Process was really smooth and support was of the highest standard.
01 October 2024
Everything made clear, and fully explained.
01 October 2024
Sam was extremely professional and made everything easy for me
30 September 2024
All issues were resolved timely
27 September 2024
Staff were responsive to queries and provided an excellent hand over of the new vehicle.
27 September 2024
The high quality service provided by Damian and friendliness of other staff present
23 September 2024
I have been buying new cars from Tyneside bmw for 10 years now the team are all pleasant and welcoming
18 September 2024
Not the service I have come to expect from BMW. Sales manager, reception, service, showroom etc are good, it was just certain aspects of the sales process that let things down. The car itself was fine on delivery.
17 September 2024
Fahim was very good to deal with from start to finish. Polite and always available to answer any queries i had. All the staff i spoke to were very polite and good to deal with
15 September 2024
Every thing u could ask for Outstanding customer service
13 September 2024
Everything was explained by fahim
12 September 2024
Superb
10 September 2024
Damian is an asset to Stratstone. He understands a customers needs with a concise and straightforward manner. It was an easy and smooth professional experience with him from start to finish. This is our second purchase and will be back again!
10 September 2024
The whole experience from being greeted by the reception person to the sales process and spending time discussing in detail what we were looking for and the guys listening and suggesting how we could get the most from the new car
02 December 2024
Total inconvenience caused
30 November 2024
This time was actually very easy & comfortable! Shane made things smooth & made us feel extremely welcome.
29 November 2024
Could not fault the service.
28 November 2024
Meredith dealt with the initial recall and subsequent repair with great communication and responsiveness throughout.
28 November 2024
All the staff I dealt with were thoroughly professional and knowledgeable regarding any questions asked.
28 November 2024
Everything was done promptly, I am always made to feel like a valued customer when visiting the dealership
28 November 2024
car booked in and dropped off the night before sevice reception polite and efficient,rang when vehicle was ready
28 November 2024
I was extremely satisfied the way my car was serviced..
28 November 2024
Fast, efficient and slightly cheaper than the quote
28 November 2024
I noticed a leak under my differential before the recall and asked if the technician would be able to look into it. Was told that a full health check was done and the vehicle was fine. I still have a leak under the differential.
27 November 2024
No problems to sort service
27 November 2024
I would have give 5 star but I never received my health check video.
27 November 2024
Service was good however, I was left without a car for that night and they said they would clean my car and didn't
27 November 2024
The service from the team was ok, however instead of fixing the warranty issue, error codes were wiped as opposed to fixing the problem. Subsequently the car has now been booked in again to rectify the underlying cause of the codes
27 November 2024
I was supposed to receive a video of my service and the markings for each section but I am still yet to receive this.
27 November 2024
Did need a follow up home visit to reseat a pipe.
27 November 2024
Very helpful friendly and also dealt with the issue
27 November 2024
Friendly, efficient and helpful, thank you
27 November 2024
Fast and efficient personal service.
27 November 2024
Booking was a nightmare and even though I was sent a reminder text. My booking was not on system
27 November 2024
Friendly & helpful
26 November 2024
Again the miscommunication ended up costing me more up front than it was initially advis d due to the take over
25 November 2024
We have been with BMW over 20 years and have come to expect a first class service which we got.
23 November 2024
Car was returned with dirty passenger seat and driver door handle . Loose lock button also wasn't fixed
23 November 2024
My car was collected and returned by Neil. You must keep him fantastic service
22 November 2024
Excellent service
22 November 2024
Lack of communication,lack of understanding how serious my incident was
22 November 2024
Polite staff, prompt service and a valet before I drove away.
22 November 2024
Car was ready when they said
22 November 2024
Straight forward process and quick
22 November 2024
Service carried out quickly
22 November 2024
Staff very friendly and helpful service agent was excellent
22 November 2024
I had no hassle and everyone was helpful
22 November 2024
Service fine. BMW warranty slow to agree to work hence 4*
22 November 2024
Couldn't get through to speak with a person. Discovery id spent all summer with no aircon because they couldn't fix it initially so booked in months later. To be told it was a fault in the settings only.
22 November 2024
I had my car booked in for 2 recalls and a service. I had to wait over a month for an appointment where I could get a courtesy car (a requirement I specified). When I arrived at my appointment I was told no courtesy car available.
18 November 2024
Brake fluid change was carried out as requested. Vehicle report with video very helpful.
18 November 2024
Good job by all involved.
18 November 2024
No communication with staff. Problem not resolved. Passed from pillar to post.
18 November 2024
I knew that my car is checked well.
18 November 2024
Everything was planned and executed very well. Phone call to say the car was ready, washed and valeted, at the expected time.
18 November 2024
I thought the video of the underside checking of my car was very good and an unexpected bonus
18 November 2024
Excellent service
04 November 2024
Still waiting on lots information
30 October 2024
Great service.
29 October 2024
Absolutely impeccable service !
29 October 2024
All repairs explained including cost before being carried out
29 October 2024
Dropped my car off 9am and didn't get it back until mid afternoon the next day
28 October 2024
Staff were great but MOT cancelled and rearranged which was inconvenient.
28 October 2024
As above and the work was done quickly and I was kept informed
28 October 2024
Kept up to date with a text message and received a video clip of the status of my vehicle
24 October 2024
The advisors are always extremely helpful
23 October 2024
Great service as normal
23 October 2024
Great staff in all areas
22 October 2024
Had to ask to get car washed after work done, covered in greasy hand marks. Claimed it had been pre washed, but car was same as when I dropped it off.
22 October 2024
Shaun was great. Always enthralled to meet Damian ...super hosts overall.
20 October 2024
Very attentive
20 October 2024
It wasn't perfect as they didn't check the tyre pressures. The tyres needed blowing up and the display screen needed updating.
17 October 2024
As above, good service from consistently excellent staff. I (and my car) spend most of my time working 300 miles from home but I genuinely plan my servicing requirements for when I'll be home and able to use Stratstone
16 October 2024
It's all ways perfect wouldn't go anywhere else
15 October 2024
I was unable to drop my car off at the dealership as I had recently had an operation. Sherree and Kieran arranged for my car to be picked up and dropped off on the same day - fantastic service!
14 October 2024
As above. Also kept informed throughout the day
14 October 2024
...
13 October 2024
The service was undertaken, however I was aware that I had one tyre that had a slightly lower pressure (0.2 bar). The car came back to me with the lower pressure, reducing confidence in the service. The car was not washed or cleaned very well.
13 October 2024
Keeping me informed of the progress, treated customer with respect and politeness
12 October 2024
All good, but the price issue above blighted it.
11 October 2024
Extremely poor Customer Service
09 October 2024
Service done on time and car returned immaculate
08 October 2024
Personal touch appreciated
08 October 2024
Very polite staff, and I was kept informed at all times about progress, average people like me do not buy new BMW vehicles, we buy used so it can be intimidating being in your showroom, but I was never made to feel like I didn't belong there.
08 October 2024
Staff were friendly, pleasant and helpful.
07 October 2024
As mentioned above
07 October 2024
As per the above. Also this is the second failure of my boot catch in a year.
06 October 2024
Excellent customer service from the young lady who handed the car back
06 October 2024
Dealt with promptly and efficiently
06 October 2024
Great service that was warm and welcoming. I was kept informed throughout
05 October 2024
Everything went on according to plan but from technical view point I can say nothing because I was there for a recall issue while I didn't experience any fault or problem prior to that date.
01 October 2024
The price was less than expected and the service was as good as ever. I was kept informed throughout the process by email and text.
01 October 2024
Top class service
29 September 2024
Friendly, efficient service.
28 September 2024
My car got broken into as keyless entry is no use as it can be hacked. I brought it up last year and was asked to refer this to BMW global. They said ask your local dealer. I mentioned it last week and no waiting for BMW global to get back
28 September 2024
Excellent
25 September 2024
All the staff I spoke with were extremely friendly, professional and knowledgeable. They delivered excellent service and customer care especially Meredith ( I believe the young lady on the service desk was called) .
25 September 2024
My BMW was recalled and the necessary work was carried out,free of charge,doesn't get any better than that.plus my car had a very nice valet carried out.much appreciated thank you.
24 September 2024
Done within the time frame. Staff were spot on
24 September 2024
Stratstone Tyneside service department were faultless and very efficient in getting my my vehicle back. Customer communication was outstanding along the way. Vehicle was dropped off when required. Incredible professionalism from service and Driver.
23 September 2024
Great service from friendly, polite staff Could I mention the mechanics and car cleaning staff who always in my opinion carry out a professional job . My car is not a top end new model but I always feel as though it has been treated as if it was .
22 September 2024
See above.
22 September 2024
As above
19 September 2024
All issues resolved, procedure explained at all stages, staff friendly and informative
19 September 2024
My car was booked in for 10am for the day! for a service and MOT but wasn't ready to collect until the following day which was a huge inconvenience for me. No help or apologies given. Will not be using this garage again.
19 September 2024
I can only repeat very courteous very friendly
18 September 2024
No complaints at all??
18 September 2024
Quick and easy, friendly customer service - there was a delay but was rectified well.
17 September 2024
Repair work carried out in a timely manner, staff polite friendly and very efficient.
17 September 2024
My car needed to go back in due to an engine coolant leak. I was asked to drive it back in but refused incase of doing permanent damage i requested a courtesy car which I didn't receive till 5pm and my car wasn't collected till 10am the following day
17 September 2024
Everything was carried out as per our quote.
17 September 2024
Vehicle was ready before time originally told
17 September 2024
Bought my last 4 BMWs from this garage staff always very friendly and no problems with the service. Always take my car to this garage for servicing and MOT.
16 September 2024
See previous answer
16 September 2024
Well looked after by staff while waiting .
15 September 2024
For reasons stated above. Had to pay premium fees to get the work done from dealership and the service was not upto the mark. This was my first experience with bmw and not sure will choose again.
15 September 2024
I was asked to collect the next day due to staff shortages, causing a hassle making alternate arrangements for work - to then be called before 8:30am the next day to say the car is ready so it was a shame it couldn't be completed all on the same day.
15 September 2024
Smooth service start to finish
11 September 2024
Sheree at the North Tyneside Silverlink branch was helpful from start to finish with my recall.
11 September 2024
Everythink was fine and keep up to date with progress
11 September 2024
Good communication, very helpful service personnel
11 September 2024
Straight forward kept updated throughout
10 September 2024
I dropped the car in Tuesday and they were still looking for an
03 December 2024
I was kept informed throughout the whole process. I especially want to thank Samuel Browell (BMW Silverlink) who sold me the car in a factual and meaningful manner without the unnecessary sales pitch often used by competitors.