OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
179 ratings and 102 comments received in the last 90 days.
19 August 2025
Great experience, Sam was a wealth of knowledge and very personable
19 August 2025
Too early to give 5stars However the service I received was second to none I would like to mention Sam my point of contact kept me fully appraised throughout the process He did an outstanding job
17 August 2025
Superb customer service from Damian Maughan. Outstanding customer care
03 August 2025
From start to finish Damien was a star. Helpful at the start getting me quotes and explaining the optional extras. All the way through the process Damian kept me informed of where the car was at in the manufacturing and transportation process.
03 August 2025
The staff were amazing.. David Philippe Aiden Meredith Alan all superb and looked after me so well. Fabulous experience
01 August 2025
Samuel was fantastic from start to finish with getting me exactly what I Wanted. He kept me informed all the way from the first day to the handover and was first class, professional,friendly and a great ambassador for the brand.
26 July 2025
10-10 I can't say enough every member of staff are friendly and helpful
22 July 2025
Staff were amazing but ultimately the car arrived with the wrong centre console . It will be replaced but at a slight inconvenience to me
20 July 2025
Very happy, dealership was first class start to finish.
24 August 2025
New tyres & brakes changed , fitted.
23 August 2025
On time,kept updating with service progress,very efficient
20 August 2025
Good customer service
19 August 2025
Everything completed in time scale
13 August 2025
Helpful and sorted issues quickly
13 August 2025
Again went in and was advised what was needed and was there following day with an early morning phonecall to advise it was there to be collected
12 August 2025
Very good service from start to finish. Excellent communications from Shane before and during the work.
12 August 2025
Good service advisor
12 August 2025
I was fully informed of what was happening with the car and their recommendations. The video walk-through of the car service was great.
12 August 2025
Jobs completed on time
23 August 2025
Extremely satisfied. The sales team were efficient, timely and the communication was excellent.