About Your Local BMW Retailer | Lloyd North Tyneside

0191 2838718

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

218 ratings and 123 comments received in the last 90 days.

13 June 2025

As above. Everyone was friendly and accommodating

10 June 2025

See above

02 June 2025

Great communication throughout the process of ordering the new car to the delivery. Aidan answered all my questions regarding the TCs and finance agreement.

30 May 2025

Enthusiastically kept in touch and updated me

30 May 2025

Kieran was very helpful and on the day I went to pick up the car, he showed me clearly how things worked and also said I could pop back in or ring if I was unsure on anything. Great service

20 May 2025

Highly recommended based off the service from Fahim and additional support from Phillipe. Cracking pair of lads and made to feel really welcome

16 May 2025

Syed at BMW Lloyd North Tyneside is just fab. He has sold us 2 cars now and always goes above and beyond to make sure you get exactly what you want.

15 May 2025

Everyone was extremely friendly and helpful

13 May 2025

The salesmen were very well informed and bent over backwards to make everything run smoothly.

08 May 2025

Lloyds BMW North Tyneside was responsive, professional and sourced a new car for me very quickly and efficiently. In particular Philippe and Aidan provided a friendly and knowledgeable addition with no hint of pushiness.

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06 May 2025

Lots of time spent explaining the new screen and added benefits.

03 May 2025

See above.

03 May 2025

Sales person was not pushy but put a lot into helping us gain what we were looking for.

29 April 2025

Arrived a little earlier which was great.

26 April 2025

I was kept updated throughout and given lots of options to consider and was made to feel welcome and available customer

25 April 2025

Time and consideration given to any questions I had.

23 April 2025

Your staff were excellent to deal with nothing was a problem for them

09 April 2025

The experience was top class, Fahim and Sean were always on hand to answer any questions I had, sometimes out of hours which was massively appreciated. The pair of them are a real credit to the company

07 April 2025

The salesperson was friendly and knowledgeable and could not have been more helpful

05 April 2025

Fantastic service, wouldn't go anywhere else

03 April 2025

Very satisfied. Staff were excellent.

03 April 2025

Damian couldn't have been more helpful and if he ever wasn't available someone else stepped in to answer any queries I had.

03 April 2025

Always a pleasure as we always deal with Kieran Reynolds

02 April 2025

Everything excellent. Like being a client not a customer

28 March 2025

The service throughout has been excellent and my new car was delivered promptly.

28 March 2025

I felt at ease the whole time. No hard selling. They showed interst in me aa a customer

28 March 2025

Kieran and Philippe were a pleasure to deal with and were professional and enthusiastic throughout the process

26 March 2025

Well looked after by Damian Maughan at Silverlink, Tyneside Dealership. Kept well informed on progress of new car being delivered and ready for collection.

15 June 2025

Fast booking in system and car valeted

14 June 2025

My issue was software related. My car had not been updated since it was new. My service rep ensured that my requirements were fully determined before the car was handed over. The communication before, during and after completion was fab!

14 June 2025

My recent experience of a simple MOT and brake fluid service has been appalling.

10 June 2025

First time there, no complaints.

10 June 2025

Service desk member of staff service was excellent

08 June 2025

Car not clean to a high standard, inside and out.

07 June 2025

Great to deal with

07 June 2025

As above

06 June 2025

X6 in for recent service found that front brake pads required. Brought back another day for fitting. Got a phone call later stating that they ordered the wrong brake pads/discs. No solution offered at the time and just to come in at another date.

04 June 2025

No issues, no drama

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03 June 2025

Very pleasant and helpful I can't ask for anything else.

30 May 2025

Perfectly happy with the customer service and with the quality of the work carried out.

29 May 2025

Warning lights weren't reset after the work had been done so had to come back into the garage the next day to get tmit all sorted.

29 May 2025

As above

29 May 2025

As in my comments above

24 May 2025

Everything goid

24 May 2025

quick and easy

21 May 2025

Excellent and friendly service from all of the service team, especially Merry, Shane and Tom Always going above and beyond to help and keep me informed.

21 May 2025

As above, nothing too much trouble and supported with a high level of knowledge.

21 May 2025

As above. I was kept up to date throughout the service.

20 May 2025

Couldn't fault the service, kept upto date at all times

19 May 2025

The staff were friendly professional and efficient.

18 May 2025

Everyone was so helpful and kind.

17 May 2025

From reception to service personnel to video individual all were very good

14 May 2025

Staff weere very helpful, the service was done within the time agreed

12 May 2025

All members of staff were friendly and the service leader Tom took time to thank me for having my service and brakes done with them

12 May 2025

Car ready on time.

07 May 2025

Completed work efficiently and friendly

05 May 2025

Purchase fine After service poor.

04 May 2025

5 stars to all departments

03 May 2025

Happy with the service

03 May 2025

Couldn't diagnose the problem as it's intermittent but not many solutions to it other than trying to get a video of it at the time.

02 May 2025

Great service by Shane and the master technician and his team. They fixed a noise on my X3 that stratstone couldn't fix on multiple attempts.

02 May 2025

Same as above

01 May 2025

Meredith went above and beyond, even left me some presents in my car.

01 May 2025

On arrival I was informed of the time it would take and what to expect. The work was completed in a timely fashion.

30 April 2025

The guys said it could take between 1-2 hours but were done in about 40. Great service

24 April 2025

The service was carried out on time and I was sent a video of the service The cost was also what I expected

24 April 2025

Car was not ready at expected time and needed to chase update

23 April 2025

Service department always very Friendly, and knowledgeable ,and listen to what is required and they always keep you updated with what's happening with your vehicle.

23 April 2025

Very friendly, welcoming and efficient .

21 April 2025

Nothing was an issue

21 April 2025

Very quick a job well done

21 April 2025

Zero problems.+ good coffee and a comfortable place to wait

19 April 2025

Recalls completed fine but car was part of a 36 point check, to then be told brakes were at legal limit. Took it to another garage the next day to find they still had 7mm left on them and that BMWs own system on in dash said 27000 miles left.

19 April 2025

Everyone was very pleasant to speak to

19 April 2025

Car was washed and hoovered and the tyres fitted perfectly, happy with the service experience.

18 April 2025

Same as above to be honest

17 April 2025

Outstanding service

17 April 2025

Car was in for recall on drivers airbag when I picked it up after it had been washed and hoovered out which was a pleasant surprise

16 April 2025

Good service

16 April 2025

Collected car from our home and deluvered it back as stated. Was in for a recall

15 April 2025

Flawless from start to finish did exactly what I asked for, for the price quoted

15 April 2025

Disappointed that car was washed without asking as it had just been wrapped

14 April 2025

Achieved what I came for

13 April 2025

There was nothing I could fault with their service.

13 April 2025

I was looked after very well at all times

12 April 2025

Service guy was great but his explanation of why someone told me I can have me car done that day was WEAK

12 April 2025

Some damage during service.

11 April 2025

Professional and friendly service always.

09 April 2025

Very friendly staff

08 April 2025

See previous answer

07 April 2025

I felt well looked after.

07 April 2025

Meredith on the service dept was polite and kept me well informed of the process and time scales involved in the service of my car

07 April 2025

Communications good. BMW representative was knowledgable, polite, extremely helpful and understanding.

06 April 2025

Service dept where very good BUT the loan car was very poor well over its service limit with lights on the dash board showing faults . Service dept know this but car was still loaned to me not a very good impression of the dealer ship

06 April 2025

The person serving me was very helpful and polite. However, on getting home it was clear my car had not been properly washed afterwards, at best maybe wafted with a pressure washer certainly no soap. The windscreen was still dirty as were the wheels.

06 April 2025

Really very happy with the service from start to hand over of our car. Great continuity throughout.

06 April 2025

Friendly staff

05 April 2025

Kept informed. Everything explained clearly.

02 April 2025

Dropped off and returned same day with no hassle

02 April 2025

Sean was really good and gave a 100% excellent customer service

01 April 2025

It was good service

01 April 2025

Service department were very honest with the service time/costs, called to discus costs for work needed, rang to say car was ready, all work carried out with a courtesy car vaccum. All good.

01 April 2025

Communication and experience offered was excellent. My service contact was great.

31 March 2025

All issues were dealt with however I had to reiterate the issues which were to be looked at.

31 March 2025

Friendly service and coffee was supplied while I waited

31 March 2025

Again, all very professional.

31 March 2025

no problems encountered

31 March 2025

As above - excellent, friendly staff

30 March 2025

Was kept update all the way along

30 March 2025

Great service and friendly personnel. Recall carried out in good time with good communications.

30 March 2025

Great service and friendly personnel. Recall rectification carried out in good time with good communications.

29 March 2025

I felt very welcomed and a valued customer.

29 March 2025

Job well done

29 March 2025

The service was amazing, I only gave three stars because I was putting few pounds in the interior car drawer and I didn't fount them after the service which os not a nice behaviour, but the service and the process and th customer care were fantastic

29 March 2025

Fahim was excellent - friendly, courteous and knowledgeable. He even came in on his day off to do the handover.

28 March 2025

Shane was very helpful and welcoming

27 March 2025

Very satisfied that my car was given a necessary safety check. However it wasn't made clear at the start that the relevant part was not in stock so could not be fitted resulting in the need to bring the car in again when bmw have been in touch

27 March 2025

Was really looked after from being updated on cars progress staff member was attentive and professional

27 March 2025

As above

26 March 2025

The young lady who I dealt with was really efficient, however I have the car back and after changing the rear tyres the service department did not reset the monitor and I cant do it as its a service access only.

26 March 2025

Great service, fast and sound.

26 March 2025

Very professional and kept informed throughout.

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