About Your Local BMW Retailer | Lloyd North Tyneside

0191 2838718

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

181 ratings and 99 comments received in the last 90 days.

10 September 2025

As previously stated plus we were kept informed by Stephen in all aspects of delivery and handover. Good communication at all times .

10 September 2025

The handover we received was very helpful and informative. They took great care in their presentation of the vehicle and its operation, helping me to understand the workings of my new car. It was very personal and they took pride in what they did.

04 September 2025

I am delighted with the professionalism and respect given to me on my arrival . I did not feel pressured in anyway which made me feel very comfortable .

01 September 2025

Excellent sale person.

23 August 2025

Extremely satisfied. The sales team were efficient, timely and the communication was excellent.

19 August 2025

Great experience, Sam was a wealth of knowledge and very personable

19 August 2025

Too early to give 5stars However the service I received was second to none I would like to mention Sam my point of contact kept me fully appraised throughout the process He did an outstanding job

17 August 2025

Superb customer service from Damian Maughan. Outstanding customer care

03 August 2025

The staff were amazing.. David Philippe Aiden Meredith Alan all superb and looked after me so well. Fabulous experience

03 August 2025

From start to finish Damien was a star. Helpful at the start getting me quotes and explaining the optional extras. All the way through the process Damian kept me informed of where the car was at in the manufacturing and transportation process.

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01 August 2025

Samuel was fantastic from start to finish with getting me exactly what I Wanted. He kept me informed all the way from the first day to the handover and was first class, professional,friendly and a great ambassador for the brand.

26 July 2025

10-10 I can't say enough every member of staff are friendly and helpful

22 July 2025

Staff were amazing but ultimately the car arrived with the wrong centre console . It will be replaced but at a slight inconvenience to me

20 July 2025

Very happy, dealership was first class start to finish.

17 July 2025

I was well looked after and got an amazing service.

12 July 2025

The best yet. Straightforward and very professional.

02 July 2025

From walking into Lloyd's I was well looked after. The customer service was excellent.

01 July 2025

Our requirements were understood, the service level was high. And Sam was very patient with all of our questions.

01 July 2025

Very efficient service

24 June 2025

Like clock work

24 June 2025

Kept up to date we all the logistics, communication was brilliant

17 June 2025

Ryan Willis was great, excellent customer service and explained my new vehicle in detail to me.

10 September 2025

See above

09 September 2025

I was treated very well, all the staff were polite, friendly, helpful and the car was washed and hoovered which was lovely

09 September 2025

Staff very helpful although csr was parked awkwardly. I had arrived on my cycle and it was clear I had difficulty manoeuvring it to fit in the boot space which was close to the car behind. No offer to help. I let my bike slip and dented rear wing!

09 September 2025

As above

06 September 2025

Excellent service!

05 September 2025

Very friendly and quick service

03 September 2025

Excellent service

03 September 2025

As above and price

02 September 2025

Nothing ever seems a problem and the hand back of the keys by technical staff adds to the polished service.

30 August 2025

Disappointed with the quality off the active tourer

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24 August 2025

New tyres & brakes changed , fitted.

23 August 2025

On time,kept updating with service progress,very efficient

20 August 2025

Good customer service

19 August 2025

Everything completed in time scale

13 August 2025

Again went in and was advised what was needed and was there following day with an early morning phonecall to advise it was there to be collected

13 August 2025

Helpful and sorted issues quickly

12 August 2025

Good service advisor

12 August 2025

Very good service from start to finish. Excellent communications from Shane before and during the work.

12 August 2025

Jobs completed on time

12 August 2025

I was fully informed of what was happening with the car and their recommendations. The video walk-through of the car service was great.

11 August 2025

Car was there only for an MoT. Paper work was given to me on collection of the car, this was not reviewd with me at the time meaning I had to call the garage for clarification the next day.

10 August 2025

Meredith was excellent, answered every call and was very professional, lovely polite young woman

10 August 2025

The job took much longer than expected it was only an idrive update,if they started the job when I took the car in it would have been finished instead of waiting till the afternoon to start

09 August 2025

Shane went the extra mile but is booked a service in early to secure courtesy car, unfortunately I ended up going from an M3 to a Mini Countryman which wasn't what I expected

09 August 2025

Kept up to date from start of service til end with video evidence of mechanical look around of vehicle

05 August 2025

everything done well and on time

04 August 2025

Very friendly place and atmosphere,can't praise all of the staff enough.

03 August 2025

Car sorted in 1 day

03 August 2025

Fully 100% positive experience

01 August 2025

Received video appraisal of the car, but it is difficult to hear what mechanic is saying - they speak quick & mic position is struggling to pick them up over other workshop noise. Dash cam was disconnected (only noticed yesterday)

31 July 2025

fantastic service

29 July 2025

did not like the explanation.

28 July 2025

Car was finished a day quicker than stated

27 July 2025

I had been originally given a pick up time of 17:00 the same day (car went in at 08:00) then was informed it would be ready the next day, Then I said I needed it back by 11:00 the next day, but I received it back closer to 12:00

24 July 2025

Excellent customer service

23 July 2025

Excellent customer service from all staff i dealt with on that day.

20 July 2025

Delivered car on time and washed and hoovered

20 July 2025

Efficent, clear advice

19 July 2025

Staff are informative, knowledgeable and polite. Good selection of appointment times offered. Service was quick and efficient. Car was immaculate on return.

19 July 2025

Everything was taken care of by Shane who was very helpful and knowledgeable. A pleasure to have such great service.

17 July 2025

A little disappointed that a second suspension spring collapsed two months after the first, inclining inspection following the first incident.

17 July 2025

The members of staff who delt with me were very helpful.

16 July 2025

Brilliant service! Friendly and professional staff who in all delivered the work and BMW experience to a very high standard.

15 July 2025

No courtesy vehicle or valet

15 July 2025

I feel safe and reassured when my vehicle is examined by BMW trained staff

14 July 2025

Very easy to deal with

14 July 2025

This dealership is very good and Reece is an excellent service coordinator

14 July 2025

The staff are always lovely and very helpful. Meredith absolutely kept that pattern going, like she always does, as did the reception staff. The car was done in good time, with updates passed during the day.

14 July 2025

Very satisfied with the job that was carried out, but marked down for not repairing a wheel that was scratched while changing a tyre when I first purchased the car. I waited till I took the car in but was told it was to late ...

13 July 2025

Good service and comms

13 July 2025

Great

13 July 2025

Booked in when I needed it and kept informed

13 July 2025

I liked the walk around video and the honesty the way it was presented

11 July 2025

Car was in for a recall and a health check was also carried out which I did not know would be part of the recall.

09 July 2025

Great service

09 July 2025

Great customer service and car recall sorted during the morning, so I had my car back early in the afternoon. Very friendly staff too. Car washed and Vacuumed before its return. That's a first. Superb service since Lloyd took over.

07 July 2025

well informed service representative afterva warm welcome from the reception deak

06 July 2025

10/10

05 July 2025

They did a good job

03 July 2025

Staff were very polite helpful and attentive

02 July 2025

Other people were seen before me even though they came in after, my car was serviced but the brake pads may not have actually been changed so I have to organise ANOTHER booking, bit of a piss take really

02 July 2025

Good service no complaints.

30 June 2025

Everyone was friendly and helpful.

29 June 2025

Very helpful and friendly

26 June 2025

Still waiting to hear why repair wasn't carried out sooner .

26 June 2025

As above

25 June 2025

The MOT was carried out in a timely manner as well as the Recall, this was so much better than the previous recall which we had three attempts at. But it was the call three days after which has made me very unhappy.

24 June 2025

Friendly service but expensive.

24 June 2025

Very easy booking appointment, leaving car at dealership and being updated throughout

24 June 2025

Seamless and efficient

21 June 2025

I had an issue with my car and the servicing staff went the "extra mile" to solve it.

21 June 2025

It was a very simple and easy process, as mentioned previously I was dealt with very well and was kept up to date daily and I have so far had no issues with my car after leaving the dealership.

20 June 2025

Kept fully informed and good communication

19 June 2025

they rang me and kept me informed of the progress

18 June 2025

A great service provided by professional and friendly people.the positive changes made in this business over the last 6 months are inspiring and I wouldn't hesitate to return to Lloyd North Tyneside .

18 June 2025

No issues.

17 June 2025

Recalls were all fine. The guy i dealt with was excellent, but since the recalls i've now had drivetrain notifications come up on the car

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