About Your Local BMW Retailer | Lloyd North Tyneside

0191 2838718

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

185 ratings and 103 comments received in the last 90 days.

12 July 2025

The best yet. Straightforward and very professional.

02 July 2025

From walking into Lloyd's I was well looked after. The customer service was excellent.

01 July 2025

Our requirements were understood, the service level was high. And Sam was very patient with all of our questions.

01 July 2025

Very efficient service

24 June 2025

Kept up to date we all the logistics, communication was brilliant

24 June 2025

Like clock work

17 June 2025

Ryan Willis was great, excellent customer service and explained my new vehicle in detail to me.

13 June 2025

As above. Everyone was friendly and accommodating

10 June 2025

See above

02 June 2025

Great communication throughout the process of ordering the new car to the delivery. Aidan answered all my questions regarding the TCs and finance agreement.

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30 May 2025

Enthusiastically kept in touch and updated me

30 May 2025

Kieran was very helpful and on the day I went to pick up the car, he showed me clearly how things worked and also said I could pop back in or ring if I was unsure on anything. Great service

20 May 2025

Highly recommended based off the service from Fahim and additional support from Phillipe. Cracking pair of lads and made to feel really welcome

16 May 2025

Syed at BMW Lloyd North Tyneside is just fab. He has sold us 2 cars now and always goes above and beyond to make sure you get exactly what you want.

15 May 2025

Everyone was extremely friendly and helpful

13 May 2025

The salesmen were very well informed and bent over backwards to make everything run smoothly.

08 May 2025

Lloyds BMW North Tyneside was responsive, professional and sourced a new car for me very quickly and efficiently. In particular Philippe and Aidan provided a friendly and knowledgeable addition with no hint of pushiness.

06 May 2025

Lots of time spent explaining the new screen and added benefits.

03 May 2025

Sales person was not pushy but put a lot into helping us gain what we were looking for.

03 May 2025

See above.

29 April 2025

Arrived a little earlier which was great.

26 April 2025

I was kept updated throughout and given lots of options to consider and was made to feel welcome and available customer

25 April 2025

Time and consideration given to any questions I had.

23 April 2025

Your staff were excellent to deal with nothing was a problem for them

13 July 2025

Good service and comms

13 July 2025

Great

13 July 2025

Booked in when I needed it and kept informed

13 July 2025

I liked the walk around video and the honesty the way it was presented

11 July 2025

Car was in for a recall and a health check was also carried out which I did not know would be part of the recall.

09 July 2025

Great service

09 July 2025

Great customer service and car recall sorted during the morning, so I had my car back early in the afternoon. Very friendly staff too. Car washed and Vacuumed before its return. That's a first. Superb service since Lloyd took over.

07 July 2025

well informed service representative afterva warm welcome from the reception deak

06 July 2025

10/10

05 July 2025

They did a good job

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03 July 2025

Staff were very polite helpful and attentive

02 July 2025

Good service no complaints.

02 July 2025

Other people were seen before me even though they came in after, my car was serviced but the brake pads may not have actually been changed so I have to organise ANOTHER booking, bit of a piss take really

30 June 2025

Everyone was friendly and helpful.

29 June 2025

Very helpful and friendly

26 June 2025

As above

26 June 2025

Still waiting to hear why repair wasn't carried out sooner .

25 June 2025

The MOT was carried out in a timely manner as well as the Recall, this was so much better than the previous recall which we had three attempts at. But it was the call three days after which has made me very unhappy.

24 June 2025

Seamless and efficient

24 June 2025

Very easy booking appointment, leaving car at dealership and being updated throughout

24 June 2025

Friendly service but expensive.

21 June 2025

I had an issue with my car and the servicing staff went the "extra mile" to solve it.

21 June 2025

It was a very simple and easy process, as mentioned previously I was dealt with very well and was kept up to date daily and I have so far had no issues with my car after leaving the dealership.

20 June 2025

Kept fully informed and good communication

19 June 2025

they rang me and kept me informed of the progress

18 June 2025

A great service provided by professional and friendly people.the positive changes made in this business over the last 6 months are inspiring and I wouldn't hesitate to return to Lloyd North Tyneside .

18 June 2025

No issues.

17 June 2025

Recalls were all fine. The guy i dealt with was excellent, but since the recalls i've now had drivetrain notifications come up on the car

16 June 2025

Kept informed, Service was done quickly, Service reception was very helpful

16 June 2025

Car was collected from home, repaired and returned on the same day, valeted and washed. What more could be done ?

15 June 2025

Fast booking in system and car valeted

14 June 2025

My recent experience of a simple MOT and brake fluid service has been appalling.

14 June 2025

My issue was software related. My car had not been updated since it was new. My service rep ensured that my requirements were fully determined before the car was handed over. The communication before, during and after completion was fab!

10 June 2025

Service desk member of staff service was excellent

10 June 2025

First time there, no complaints.

08 June 2025

Car not clean to a high standard, inside and out.

07 June 2025

Great to deal with

07 June 2025

As above

06 June 2025

X6 in for recent service found that front brake pads required. Brought back another day for fitting. Got a phone call later stating that they ordered the wrong brake pads/discs. No solution offered at the time and just to come in at another date.

04 June 2025

No issues, no drama

03 June 2025

Very pleasant and helpful I can't ask for anything else.

30 May 2025

Perfectly happy with the customer service and with the quality of the work carried out.

29 May 2025

As in my comments above

29 May 2025

As above

29 May 2025

Warning lights weren't reset after the work had been done so had to come back into the garage the next day to get tmit all sorted.

24 May 2025

quick and easy

24 May 2025

Everything goid

21 May 2025

As above, nothing too much trouble and supported with a high level of knowledge.

21 May 2025

As above. I was kept up to date throughout the service.

21 May 2025

Excellent and friendly service from all of the service team, especially Merry, Shane and Tom Always going above and beyond to help and keep me informed.

20 May 2025

Couldn't fault the service, kept upto date at all times

19 May 2025

The staff were friendly professional and efficient.

18 May 2025

Everyone was so helpful and kind.

17 May 2025

From reception to service personnel to video individual all were very good

14 May 2025

Staff weere very helpful, the service was done within the time agreed

12 May 2025

All members of staff were friendly and the service leader Tom took time to thank me for having my service and brakes done with them

12 May 2025

Car ready on time.

07 May 2025

Completed work efficiently and friendly

05 May 2025

Purchase fine After service poor.

04 May 2025

5 stars to all departments

03 May 2025

Couldn't diagnose the problem as it's intermittent but not many solutions to it other than trying to get a video of it at the time.

03 May 2025

Happy with the service

02 May 2025

Same as above

02 May 2025

Great service by Shane and the master technician and his team. They fixed a noise on my X3 that stratstone couldn't fix on multiple attempts.

01 May 2025

Meredith went above and beyond, even left me some presents in my car.

01 May 2025

On arrival I was informed of the time it would take and what to expect. The work was completed in a timely fashion.

30 April 2025

The guys said it could take between 1-2 hours but were done in about 40. Great service

24 April 2025

Car was not ready at expected time and needed to chase update

24 April 2025

The service was carried out on time and I was sent a video of the service The cost was also what I expected

23 April 2025

Service department always very Friendly, and knowledgeable ,and listen to what is required and they always keep you updated with what's happening with your vehicle.

23 April 2025

Very friendly, welcoming and efficient .

21 April 2025

Very quick a job well done

21 April 2025

Zero problems.+ good coffee and a comfortable place to wait

21 April 2025

Nothing was an issue

19 April 2025

Everyone was very pleasant to speak to

19 April 2025

Recalls completed fine but car was part of a 36 point check, to then be told brakes were at legal limit. Took it to another garage the next day to find they still had 7mm left on them and that BMWs own system on in dash said 27000 miles left.

19 April 2025

Car was washed and hoovered and the tyres fitted perfectly, happy with the service experience.

18 April 2025

Same as above to be honest

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