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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
345 ratings and 243 comments received in the last 90 days.
17 October 2026
A very good experience unveiling the car and Rebekah answered all questions. Very happy
15 October 2026
Great service from Sayed Bari from start to finish, he went out of his way to find us the exact model we were interested in to enable us to have a test drive before making a final decision to purchase. Great communication throughout the process.
14 October 2026
Great customer service from the very start to the handover of my new car. I couldn't of asked for anything better from Syed, it made buying my new car so much easier.
12 October 2026
Every thing went smoothly and quicker than the original date given
09 October 2026
Syed at North Tyneside Lloyds was excellent throughout. Wasn't pushy, knew his BMWs and always strived to make sure I was happy throughout the process.
06 October 2026
Everything was made as simple as possible, car was very well prepared for me picking it up.
03 October 2026
I was satisfied with the treatment I received which was friendly and with the information I got.
03 October 2026
This has to have been the best experience of buying a car we've ever had! No hard sell no feeling pushed into anything, it was so laid back a pleasure for us so thank you.
03 October 2026
The customer service from the test drive to the delivery of the car was professional and the personnel from the sales executive to tthe General Sales Manager were vested to ensure that all my requirements for my choice of vehicle were met.
03 October 2026
Great buying experience and sale's executive (Sam) communication's were perfect kept us well informed on delivery. Also his vehicle demonstration and the test drive experience was very helpful in making our final decision to purchase.
01 October 2026
The Team at LLoyds Silverlink at North Tyneside are superb. Our experience in buying our IX3 was terrific. Sam Browell, David Lewins and Ben Traviss were proactive and did a great job. Their dedication to the brand and the cars is exceptional.
30 September 2026
Friendly, knowledgeable and attentive
29 September 2026
Friendly, knowledgeable staff. Very quick to respond to original query re purchasing a new car.
29 September 2026
very easy to deal with and always a great deal
29 September 2026
Very satisfied with the service and how the whole sale was handled, very professional as usual , always deal with Damian Maughan , highly recommend to anyone wanting a very easy and professional approach to buying a car
29 September 2026
Love the car, thanks to Aidan and team.
29 September 2026
Aidan and Sam were amazing with me when helping me find my car. They really listened to me and were really attentive, they went the extra mile with their service. They made sure I could contact them incase I had any questions too - very thoughtful!
28 September 2026
The overall experience from start to finish was first class .
28 September 2026
Professional and friendly staff, always willing to help and kept me up to date with the status of my order.
27 September 2026
The sales team was amazing. Helped me get a deal that was right for me on an amazing car. The sales manager and head of business also took time to introduce themselves, which was very refreshing compared to my experience with other dealerships.
27 September 2026
Aidan Wilson supported throughout the experience
24 September 2026
Saif was polite, knowledgeable and very patient with me, nothing was too much bother.
23 September 2026
Damian Maughan was extremely diligent and considerate when explaining all aspects of the sale. He made us feel at ease and comfortable with the whole process
23 September 2026
Aidan was great to work with, really took the time to make sure I got what I wanted, and 100% went above and beyond. He made what I wanted his own, and he definitely delivered. (Thanks Aidan)
21 September 2026
great communication, clarity and follow through from Damian from the start of discussions to hand over
20 September 2026
Aidan was a great sales guy who helped me get the car and the deal I wanted. Lloyd still has the friendly family feel.
19 September 2026
The valeting of the car was the only thing that was not up to standard, the windscreen was dirty inside, making it difficult to see in the sun, also the front passenger side mat was in back to front, and the front driver side door handle was dirty.
16 September 2026
Aidan and Ben were extremely helpful and knowledgeable. Alan was also very helpful in securing a good deal. (Apologies if I have that name incorrect. Thank you.
16 September 2026
Aidan was helpful throughout with regular updates during the process. He was very helpful when working out finance options and providing relevant information when I needed it.
14 September 2026
Very helpful and informative, couldn't have done more to get me the right deal.
14 September 2026
Both Damien Maughan and Ben Traviss have been very helpful. Ben has been instrumental in sorting a glitch out very quickly.
08 September 2026
Top Notch, Damian was very helpful, couldn't ask for anything more
08 September 2026
Aidan was really patient and considerate in guiding me through the process of deciding what I wanted.
05 September 2026
Centre kept us informed throughout the process
04 September 2026
Fantastic all round service from start to finish.
04 September 2026
Syed Bari what's a gentleman deal with perfect completely satisfied very pleasant chap you were exactly what he was talking about , just like the other gentleman I have dealt with over the years completely satisfied with the service at Silverlink .
04 September 2026
Very good service as usual
24 August 2026
Stephen (Sales) at Lloyd BMW Tyneside was great. Everyone we met and spoke to was professional, helpful and made our experience very positive.
21 August 2026
Sam was excellent from the very first conversation; thorough and extremely knowledgeable.
20 August 2026
We were impressed by the quality of service from Syed Bari. He was extremely proficient in the sales process and made every effort to get us a deal within the price target we gave him. He was impressive in the speed of processing the sale.
14 August 2026
Calm, positive and excellent customer service. Answered all questions and had excellent communication.
13 August 2026
Couldn't do anymore Brilliant
13 August 2026
Very simple and friendly service.
10 August 2026
After an early setback when I didn't get a response to my first email, I was then looked after by Stephen Defty and Ben Traviss at Lloyds who so far have both been excellent keeping me up to date and offering guidance and ongoing advice.
05 August 2026
all satisfactory
04 August 2026
Perfect service, no quibbles
03 August 2026
Could not have been cared for better. The attention received was spot on. Any questions raised by me were answered with obvious knowledge and care for the vehicles.
28 October 2026
Did what they were asked to do and to a standard I'd expect from a BMW dealership
28 October 2026
Meredith made drop off and pick up so easy , including communication when car was ready jack sent over our vehicle health check as promised Every thing as always comfortable
28 October 2026
Communication good and the service representative was professional, friendly and helpful.
28 October 2026
Happy with the courtesy car and free gifts were a nice touch. Staff friendly and communicative.
28 October 2026
Excellent
28 October 2026
Everything was very organised and I was kept informed during the job.
27 October 2026
Great customer service
26 October 2026
As always I received a friendly welcome, clear communication on when to drop off and collect my car so could not for the experience.
26 October 2026
Polite Staff. Repairs completed on time.
26 October 2026
Looked after by Daniel Hildreth & the rest of the team very well & car returned to me an hour earlier than was promised by the service manager, very satisfied
25 October 2026
Superb Service from Mary and the team for my recent service. Great support and clear and detailed updates provided.
25 October 2026
Faultless
25 October 2026
Clean and comfortable while waiting foe car to be serviced
25 October 2026
The staff kept me well informed throughout my car being in the garage. She also went out of her way to help to sort out a courtesy car during this period to allow my wife to attend a meeting.
25 October 2026
Everything as expected and on time.
25 October 2026
Initial contact excellent from reception desk staff and service dept staff Ryan. Follow up satisfactory service reception on completion of work
25 October 2026
Kelly Parker was really helpful and took care of everything 10/10
24 October 2026
Meredith on Service Reception is always excellent and kept me informed throughout - and not forgetting Neil who collected & delivered my car
24 October 2026
Merry was really helpful and professional.
24 October 2026
Great team knew the issue and fixed it
24 October 2026
Excellent customer service, Meredith was polite and super efficient, only had to wait a couple of minutes before she saw me and was in and out in no time
22 October 2026
From first been advised that car needed service to completion was very professional, Daniel kept me fully informed during the day what work was been carried out as i needed extra work on my brakes,well organised happy customer.
22 October 2026
Great communication
22 October 2026
Easy booking and excellent customer service on the day.
22 October 2026
Kept me informed with progress and maintenance requirements.
22 October 2026
The team is super friendly and professional.
22 October 2026
I was asked if I wanted my car Valeting. I agreed but unfortunately it wasn't done outside or inside the car.
22 October 2026
I found it hard to get answers, difficult to contact the dept and and overpriced. Ended up going elsewhere
21 October 2026
Kelly was great and communicated with me very well.
21 October 2026
Very friendly staff, professional services, genuine car parts, very comfortable environment.
21 October 2026
Courteous and did exactly as promised.
21 October 2026
Excellent friendly service. I was kept up to date and can't fault anything.
21 October 2026
Very impressed
21 October 2026
The staff were very friendly, both at the front desk when I came in and the service advisors I dealt with.
21 October 2026
Everything went smoothly, as expected)
19 October 2026
very good service
19 October 2026
Completed the service, fixed my problem and all in a reasonable time. All staff were friendly and approachable.
18 October 2026
I phoned Lloyds BMW Silverlink after receiving an email reminding me my car was due for service. I was put through to the service manager and within minutes booked it with a date and time that suited me. Work was completed on time .
18 October 2026
Extremely helpful
18 October 2026
Poor customer service. Man I seen was quite argumentative
18 October 2026
Excellent service from receptionist to service representative
18 October 2026
Supper service
17 October 2026
Excellent service considering car needed to be in for a week
17 October 2026
Reece in the team was excellent, also the best car wash I've ever had in 20+ years of coming to BMW Tyneside
17 October 2026
God communication easy and quick
15 October 2026
My car has been serviced here for two years. I am a teacher so have to come on a weekend. I am aware there are no set appointments on Saturdays but Im always there for opening and Im always last. I have to wait as I live miles away and it's often hrs
14 October 2026
Staff were great kept me informed.
14 October 2026
As always, a great job. Car was done quickly, I was given somewhere to work in the meantime, offered regular coffees and Meredith was as friendly, helpful and efficient as she always is. Great job!
14 October 2026
Fantastic service, very friendly and helpful
14 October 2026
Meredith and Damien always look after me. Service is quick and efficient.
14 October 2026
Unfortunately the data recording our trips is not working since we had our service with you. We have tried different methods to correct this but to no satisfactory outcome. Could you help in this matter as the trips recorder was working fine before.
14 October 2026
From walki5in to bmw the service was great can not fault it
13 October 2026
It all went to plan
12 October 2026
From start to finish everything handled professionally
11 October 2026
Check in online Efficient service Pleasant staff
11 October 2026
I presented my car with pre-existing issues that weren't dealt with properly by another dealer. Reece was incredibly helpful. The team successfully diagnosed and resolved the faults, on time and under warranty.
11 October 2026
Very friendly and polite staff, who kept me updated at all stages. Reece was very helpful and directed me to the service which best suited my needs.
11 October 2026
Everything was perfect
10 October 2026
Kelly was very efficent and polite, also very clear when i took service plan out. She deserves 5 stars.
09 October 2026
I paid a premium price for the service, but basic items were not completed. The bottom panel was not fixed, and even the service reset was not carried out. For the amount I paid, I expected a professional and thorough service. This is not acceptable.
09 October 2026
Good communication, got car back within time frame, accommodated appointment slot suitable for myself
09 October 2026
Well looked after
08 October 2026
Had to wait a far too long for an appointment. No courtesy cars were available. Requested a call back from the service advisor and this didn't happen. Was not kept up to date on the repair. Overpriced v the competition.
08 October 2026
As always it was efficient and everything explained in detail.
08 October 2026
I was assured that the car computer service data had been updated to reflect that the service had been done. It hasn't. This reflects my concern that the service intervals reflected in the service plan I've purchased may not be accurate.
08 October 2026
It works
08 October 2026
Service staff where very pleasant
06 October 2026
I've raised a detailed complaint with your customer service and with Lloyd themselves
06 October 2026
Very efficent
06 October 2026
Nice and friendly staff
05 October 2026
I was completely satisfied.
05 October 2026
Great service but took an hour and a half longer than advised
05 October 2026
I'm afraid I'm rather 'old fashioned' when it come to garages. I've been a customer of Lloyds for many years...and therefore I'm accustomed to meeting the Service staff, not put my car keys into an electronic box, leave and be none the wiser!!
05 October 2026
Disappointed that this was my first service with BMW and it took a day and a half.
05 October 2026
Work done as promisedt and Dan at BMW Silverlink was very helpful.
04 October 2026
Very helpful face to face client contact
04 October 2026
Communication not great in terms of car collection and delayed response to additional work needed. The car was not cleaned upon collection despite me requesting this at time of booking
04 October 2026
The work was completed in the time stayed and the staff were really friendly and efficient especially Kelly
04 October 2026
Excellent experience from booking to collection. The video was excellent.
03 October 2026
Excellent service from the team
03 October 2026
All staff are professional and helpful making g you feel a valued customer
01 October 2026
Just a great experience, easy to park and good staff. Car returned clean and in a reasonable time.
30 September 2026
Great all round, friendly team and service completed while I waited!
30 September 2026
Very helpful and efficient
30 September 2026
Excellent service.
30 September 2026
From booking to driving away on completion everything was clear. The extra help from our service rep really helped. As usual a very pleasant and positive experience.
30 September 2026
Everybody at reception was very helpful and the queries that I had about charging the car were patiently answered by Ben Traviss
30 September 2026
Initially there were some worrying issues but Meredith was absolutely fantastic in the way she managed matters.
29 September 2026
Good service.
29 September 2026
Parts required to complete a repair were ordered and arrived quickly, with initial visit and return visit to complete the work both in the same week. Good communication with regular updates from Kelly as the job progressed.
29 September 2026
Ok
29 September 2026
Great service, I was updated from the moment I left to collecting
29 September 2026
. Everything from booking in to handover and collection worked well. I was kept in the loop regarding visual inspection and subsequent service advice. Special mention to Kelly on service desk. Patient and thorough.
28 September 2026
Very efficient. Kept in the picture to each stage of the recall and free wash and vacuum was a very good touch for the customer.
28 September 2026
Updates provided throughout
28 September 2026
good service time
28 September 2026
First class customer service
28 September 2026
Meredith was really good at keeping me informed, however my car was in 10 weeks which is not what I would expect from bmw
28 September 2026
I was having an issue with the connected drive app on my BMW and Kelly was able to book me in quickly at short notice. I was welcomed at the door by a very friendly and helpful lady who directed me to the service area. A very nice warm welcome.
28 September 2026
Excellent service as always.
28 September 2026
You were efficient
27 September 2026
Stephen was exceptional throughout the process, always got back to me with updates and showed great knowledge
27 September 2026
Friendly staff, good service, free coffee and all done within 2.5 hours
27 September 2026
kept informed and kept to time anticipated
26 September 2026
Great service, very happy.
25 September 2026
Great friendly service, well looked after - just seemed eccentric for it to take all day
24 September 2026
Great service
23 September 2026
Excellent customer service as usual from Lloyd tyneside, I got a short video of the condition of my car which was in for an mot. The video was great quality, the technician showed each tyre depth. Suspension components, differentials and brakes.
22 September 2026
My dashboard was changed and it took me a while to figure out how to revert it back to how it was. Also my tire pressure light was on and I hoped they would've been pumped up. They weren't
22 September 2026
They sorted it quickly and with no issues. I was expecting to be there all day but I was on the way home within 3 hours.
22 September 2026
Car dropped in a week early (I got booking dates wrong). Service dept were able to fit me in and provide courtesy car. Very accommodating.
21 September 2026
Good friendly service, ready on time, pleasant experience.
21 September 2026
All things went smoothly with courteous staff
20 September 2026
Staff kept me in the loop throughout with a first class service.
17 September 2026
Great prompt attention and kept updated at each stage as required
17 September 2026
Very nice in for update and complimentary wash and hoover update done and free clean while I went shopping came back had a cup of tea and car was ready e46 passenger door handle needed nipped up inside door and because it was in for passengers side
17 September 2026
Appt reminder system is efficient and helpful, car was serviced efficiently and kept up to date
16 September 2026
Came to pick up car as I was at work all day and couldn't leave Brought back fixed and washed and hoovered Excellent service
15 September 2026
Staff were courteous and kept me informed all the way through the visit
15 September 2026
Very efficient
13 September 2026
Friendly knowledgeable engaging staff.
12 September 2026
Managed the recall professionally and simply ensuring it was a stress free activity. Very much appreciated the end of first day update in particular.
11 September 2026
Good service
10 September 2026
Everything went to plan.
10 September 2026
It turned out well in the end.
09 September 2026
An oil change that cost almost £400.00 is excessive. I was informed that the walls of the car's tyres were cracking. Given the car has done less that 5000 miles I feel that this a defect which should be made good under warranty.
08 September 2026
No fuss. In and out with courtesy car in no time.
08 September 2026
The problem with the vehicle was sorted and reception service spot on with loan car provided.
08 September 2026
Very professional and very knowledgeable. Staff are very pleasant and helpful
07 September 2026
Everything about this experience went smoothly.
07 September 2026
Great customer care and support
06 September 2026
Great service as always
04 September 2026
You were helpful and prompt in reminding me of the service, booking it, and carrying it out, and the icing on the cake was that you even valeted the car.
04 September 2026
Yes the MOT was carried out and I had a hire car which was quick and easy to sort out. Unfortunately I have been charged for the MOT but I have a BMW service plan. Someone said they would contact me to refund the charge but no one has been in contact
03 September 2026
Very attentive staff
02 September 2026
Very pleasant staff and most helpful, followed by a video from the mechanic on the work completed.
02 September 2026
Superb service as usual Great staff
02 September 2026
The staff were fantastic and Meredith couldn't have been more helpful but I am not happy with the standard of the repair to the seat. I will be bringing the car back in this week.
02 September 2026
Service reception (Dan) kept me informed about progress of car service and Mot all good, Unfortunately my car was damaged whilst in the work shop. This incident is currently under investigation.
02 September 2026
Friendly and efficient service
02 September 2026
Reece in service was absolutely fantastic, kept updated throughout the whole process. Even in a situation that happened so quickly after purchasing the vehicle my faith in Lloyd's is restored
01 September 2026
I felt the Lloyd North Tyneside acted in my best interests when a routine recall turned into a much bigger job. I do believe their hands were tied by the manfactuters actioned work.
31 August 2026
I've been a customer for a number of years and can't fault the service at this dealership.
30 August 2026
Great customer service, kept me informed during my wait.
29 August 2026
Hassle free
28 August 2026
I have scored the lowest as this is my first time experiencing BMW, my car was in for recall. Dropping key off I had to wait 10mins just to hand my key over, secondly the car was never washed and there was oil hand prints all over the driver pillar
28 August 2026
This was just a diagnostic visit which was completed successfully. The car is due in again for the identified repairs.
27 August 2026
Very welcoming, drinks
27 August 2026
I always receive a great service at Lloyds BMW from the reception staff to the Service staff and finally the mechanics who send a detailed video to let me know how my car is doing. Always easy to book in and fit around my schedule.
27 August 2026
My car was booked in for while you wait and I was given a 2.5 hr window. Received the vehicle check video quickly but vehicle was not ready and Neil another 2 hrs after , over 3.5 hrs waiting for a brake fluid change!
27 August 2026
Staff at ever level are very polite, helpful and accommodating and HONEST
26 August 2026
Excellent customer service
25 August 2026
All good except that someone reset my control display and it was difficult to change it back again to the display that I like
25 August 2026
Very friendly staff. Kept informed of progress of service, as it was a waiting appointment. Comfortable waiting area and offered coffee on several occasions. Service completed within the time stated.
25 August 2026
perfect service
24 August 2026
Good service
23 August 2026
Great customer service, communication was spot on.
22 August 2026
Very efficient
22 August 2026
Courteous interaction with customer service guys. Kept up to date. Ryan who dealt with us when purchasing the car last year even remembered the car when I arrived.
22 August 2026
Everyone was courteous, helpful and friendly, informing me of each step of the way, finishing with a much appreciated cleaning of the car. Thankyou
20 August 2026
Very pleasant and very helpful
19 August 2026
Perfect welcome and hospitality and use of the business area.
18 August 2026
Swift seamless process for drop off and collection. Always a pleasure to deal with Merry who is professional, bubbly and personable
18 August 2026
Everone from reception ,Kellywho was very attentive offering coffee and inquiring if she could help make my waiting any pleasanter .The report and video from machanic was first class
18 August 2026
Easy to arrange the service and other work over the phone. Very friendly and professional reception and service staff.
18 August 2026
Meredith and the team were exceptionally helpful through the whole process
17 August 2026
Very attentive and explained the problem well.
17 August 2026
Spot on from start to finish
17 August 2026
all round kindly staff
16 August 2026
Excellent service and staff
16 August 2026
Great service form everyone there, thank you specially to Sam Browell and Alan Maddison, you guys are awesome!
16 August 2026
Great service from reception to service team
16 August 2026
Lloyds collected my car, did the recall work and delivered it back just as expected. They even gave it a wash and hoover whilst they had it ??
16 August 2026
Very helpful discussion with Reece Ramshaw about the issues with the vehicle and how the service team would proceed to investigate and set out potential options - all very clear. Work conducted as expected, a fault was located and rectified
14 August 2026
Great service
13 August 2026
The service and MOT was completed within a few hours and I was kept imformed throughout.
13 August 2026
The friendliness of the staff especially Meredith and Reece
12 August 2026
All round quality of service
11 August 2026
Everything was straight forward
11 August 2026
Exemplary
11 August 2026
Friendly service. Repair on my vehicle dealt with quickly. Good communication throughout the experience
10 August 2026
Meredith was very helpful with my query relating to the tyre repairs, responded quickly and ensured I was kept informed through my cars service
07 August 2026
Helpful staff
07 August 2026
I was stunned to learn that BMW wanted to charge £800 to replace one parking sensor, the dearest I could find this anywhere else was £400 from a BMW approved garage, then wanted to charge £761 for 2 tyres that are £560 at kwik fit around the corner
07 August 2026
From entering the dealership and meeting the reception staff and the service personnel they were polite and professional. I was kept informed of what was happening with my car all the way through the service that was being carried out on the vehicle.
06 August 2026
In my dealings with service staff both in booking my appointment and during my vesit the service I received was nothing short of excellent. In my dealings with KELLY on the day this young lady could not have been more helpfull . Thank you KELLY
06 August 2026
A really friendly & helpful team. Dan dealt with our service & he was excellent. Kept us informed, friendly & polite throughout.
05 August 2026
Everything went fine
05 August 2026
Met expectations
05 August 2026
Great service provided with no issues.
05 August 2026
Very satisfied with the service provided, my car had to be kept in longer than expected due to an issue found during service but I was given a really nice courtesy car in the mean time.
04 August 2026
Polite and on time. No waiting.
04 August 2026
Dealt with Dan who hs just started and did well But he was being used as a delivery driver so didn't get and update on how my vehicle was doing luckily i was driving past and it was ready, still waiting for the paper work on what was done
04 August 2026
Very well organised
03 August 2026
I booked my car for a MOT it was a waiting appointment I arrived at 8am and was the first customer, I waited for 3 hours and when the car was handed over I discovered a large scratch on the bonnet this is the third time I have had problems with Lloyd
FIND Lloyd North Tyneside BMW
Address
- Silverlink Park, Wallsend, Tyne and Wear, NE28 9ND
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 0191 2838718
Newcastle upon Tyneas well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay
Address
- Silverlink Park, Wallsend, Tyne and Wear, NE28 9ND
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 2838718
Newcastle upon Tyneas well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay
Address
- Silverlink Park, Wallsend, Tyne and Wear, NE28 9ND
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 2838718
Newcastle upon Tyneas well as surrounding areas including Wallsend, Blyth, North Shields and Whitley Bay
28 October 2026
I always receive a friendly and first class service from Damian at Lloyds, North Tyneside. He has sold me new cars for 30+ years and his knowledge and experience is 2nd to none.